Privacy Policy

Last updated: 31 July 2026

1. Organisation identity

Engage Ripple Pte. Ltd. ("Engage Ripple", "we", "us") is a brand and communications studio incorporated in Singapore. Our registered office is at 33 Ubi Avenue 3, #05-16 Vertex, Singapore 408868. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit engageripple.life, contact us, or engage our professional services.

For privacy-related enquiries, contact our data protection contact at [email protected]. General enquiries may be directed to [email protected] or +65 6910 3847 during working hours (Mon–Fri, 09:00–18:00 SGT).

2. Scope

This policy applies to personal data collected through our website, contact forms, email correspondence, client engagements and related communications. It does not apply to third-party websites linked from our site, except where we describe specific third-party embeds such as the Google Maps iframe on our contact page.

3. Personal data we collect

Depending on your interaction with us, we may collect the following categories of personal data:

• Identity and contact data: name, email address, telephone number, job title and organisation name.
• Communication data: messages you send via our contact form, email content and records of correspondence.
• Technical data: IP address, browser type, device information and pages visited, where collected through cookies or server logs.
• Client engagement data: information provided during discovery, proposals and contracted services, including stakeholder details relevant to brand strategy and campaign work.

We collect personal data only where necessary for the purposes described in this policy and, where required by the PDPA, with your consent or another valid basis.

4. Purposes of collection, use and disclosure

We collect and use personal data for the following purposes:

• To respond to enquiries submitted through our website or email.
• To scope, propose and deliver professional marketing and brand communications services.
• To manage client relationships, invoicing and contractual obligations.
• To comply with applicable laws and regulatory requirements in Singapore.
• To maintain website security, prevent abuse and improve site functionality.
• To send service-related communications where you have engaged us or requested information.

We do not sell personal data. We may disclose personal data to service providers who assist with hosting, email delivery or professional administration, subject to appropriate confidentiality and data protection obligations. Disclosures required by law or court order may also occur.

5. Consent and other legal bases

Under the Personal Data Protection Act, we rely primarily on consent for collection and use of personal data submitted through our contact form. The consent checkbox on our contact form is not pre-selected; you must actively indicate consent before submission. You may withdraw consent at any time by contacting [email protected], subject to legal or contractual restrictions on retention.

For existing clients, processing may also be necessary to perform a contract, comply with legal obligations or pursue legitimate interests such as maintaining business records and ensuring service quality, provided such interests are not overridden by your data protection rights.

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or needed to establish, exercise or defend legal claims. Enquiry records are typically retained for up to twenty-four months unless a business relationship develops. Client records are retained for the duration of the engagement and for a reasonable period thereafter in accordance with professional and legal requirements.

7. Individual access and correction rights

Under the PDPA, you have the right to request access to personal data we hold about you and to request correction of any inaccurate data. To submit an access or correction request, email [email protected] with sufficient detail to identify you and the data concerned. We will respond within a reasonable timeframe in accordance with PDPA requirements.

If you are dissatisfied with our response, you may contact the Personal Data Protection Commission (PDPC) in Singapore for further guidance on your rights and available recourse.

8. Cookies and similar technologies

Our website uses cookies and similar technologies as described in our Cookie Policy. Essential cookies support core site functionality and cookie consent storage. Optional analytics or marketing cookies are used only with your consent via the cookie banner. Your preference is stored for six months.

9. Third-party embeds — Google Maps

Our contact page includes an embedded Google Maps iframe showing the location of our studio at 33 Ubi Avenue 3, Vertex, Singapore. When you load this page and the map iframe renders, Google may collect data such as your IP address, device information and interaction data in accordance with Google's own privacy policies. This embed may set third-party cookies if you have not blocked them in your browser. We do not control Google's data practices. For details, review Google's privacy documentation. If you prefer not to interact with the embed, you may contact us using the address and telephone details above without loading the map.

10. Security

We implement reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal. These measures include access controls, secure hosting arrangements and limited internal access on a need-to-know basis. No method of transmission over the internet is completely secure; we encourage you to use discretion when submitting sensitive information electronically.

11. International transfers

Our primary operations and hosting are based in Singapore. Where personal data is transferred to service providers or collaborators outside Singapore, we take steps to ensure that the receiving organisation provides a standard of protection comparable to that under the PDPA, including contractual safeguards where appropriate.

12. Children

Our services and website are directed at business professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe we have inadvertently collected such data, please contact [email protected] and we will take steps to delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be noted on this page. Continued use of our website after changes constitutes acknowledgement of the updated policy, subject to applicable consent requirements for new processing activities.

14. Marketing and service-related communications

Where you have engaged our professional services or explicitly requested information about our capabilities, we may send service-related emails such as proposal updates, project correspondence or administrative notices. These communications are distinct from unsolicited marketing and are sent based on your existing relationship with us or your prior request. You may opt out of non-essential marketing emails at any time by contacting [email protected].

15. Data breach notification

In the event of a data breach that is likely to result in significant harm or affect a notable number of individuals, we will assess the incident promptly and notify affected individuals and the PDPC where required under the PDPA. Our response includes containment, investigation, remediation and documentation of lessons learned to strengthen future safeguards.

16. Your responsibilities

When providing personal data about third parties — for example, colleague contact details during a client engagement — you confirm that you have authority to share that information and have informed the individuals concerned where appropriate. Please provide accurate information and notify us promptly if your contact details change.

17. Contact for data matters

Data protection contact: [email protected]
Engage Ripple Pte. Ltd.
33 Ubi Avenue 3, #05-16 Vertex
Singapore 408868
Telephone: +65 6910 3847